Contact Tracing

Contact Tracing Illustration

Quickly Deployable | Easily Scalable

Education | Support | Screening | Tracing | Intelligence | Follow-Up | Compliance

When current government resources are insufficient to proactively contract trace infections within a business, AEGIS’ team of white labeled global security operations center analysts and contact tracing investigators can step in utilizing advanced technology, access control dataset logs, and a staffed 24/7 operations center for facilitating and dispatching private contract tracing operations.

AEGIS’ contact tracing efforts, headquartered in a Los Angeles based global security operations and intelligence analysis center has the capability to provide customers with scaled solutions backed by the latest communication, monitoring, and emergency response technology. We can leverage deployed technological solutions including on-site automated temperature screening tools, monitored access control systems, health screening questionnaires, inbound support and education, and rapid deployment of contact tracers both virtually and on-site if a positive event is triggered.

Staffed 24/7 Covid-19 Support & Education Center

AEGIS Watch supports clients with a 24/7 staffed global security operations center with professional security and risk management analysts cross trained in Covid-19 prevention and response. Operators provide real time support for our customers’ staff, providing pre-vetted canned responses and education on behalf of the client. This may include current remote or repopulation protocols, instructions regarding PPE and personal safety, instructions for local testing or guidance for industrial care clinics, and self isolation/quarantine information, and confirmed negative return to work guidance.

Daily Digital Health Checks/Inbound Call Health Checks

Flexible to meet our client’s needs, we can facilitate outbound digital employee health questionnaires and contact employees in real time to presumptive positive responses. In addition, inbound calls for guidance and assistance can be parlayed into health screening with presumptive positive assumptions based on the latest CDC guidance, local directives, and coupled with our clients’ risk management tolerances.

Contact Tracing Services + Technology Support

Funneling through the inbound pipeline of health checks, inbound calls for information, or inbound calls reporting assumptive cases, our GSOC operators are trained to perform contact tracing immediately upon identification of an assumed case. This function can be performed with or without on-site access control  and visitor management system logs via systems installed through AEGIS’ integrators, or through existing deployed technology. Additionally, our staff can be deployed to provide these efforts on-site in support of clients’ fast changing operational needs. Information obtained through the contact tracing process is logged and passed through to our customers as actionable intelligence, allowing them to make informed operational decisions quickly.

Options for Consideration Based on Contact Tracing Efforts

Based on the results of the team’s efforts, customers will be provided with a range of response considerations allowing them to meet the exposure with a scaled response.

Ongoing Support for Presumptive/Confirmed Cases

Follow up of presumed or confirmed positive cases until two negative tests is managed through the GSOC’s ticketing and workflow system. Customers’ employees will not be provided return to work clearance or guidance until they are confirmed to be negative for Covid-19.

Covid-19 Related Intelligence Gathering and Analysis

Our GSOC monitors global, federal, state, and local updates related to COVID-19 and provides operational intelligence updates to keep our customers informed.


The immediate major benefit of quickly implementing contact tracing efforts minimizes contact with potentially infected asymptomatic individuals, reducing social and professional contacts interactions, and minimizes the need for a broader contact tracing investigation.

While some governments and private technology companies have aided contract tracing services by utilizing smart phone apps to automatically determine whether someone has been in contact with an infected person, in the United States, use of such apps or technology will almost assuredly be opt in. AEGIS’ contact tracing efforts are both inbound and outbound, providing a substantially higher level of accurate curated data.

The techniques utilized are rooted in our people locate / skip tracing services coupled with our phone interview expertise. We’re effectively able to identify the appropriate contacts to connect with and elicit informative responses to meet our client’s goals. If you or your operation has a need for contract tracing services, request a free consultation today.