The New York Times - November 24, 1986
David W. Dunlap
When the transfer is complete, callers to (800) 342-AIDS will be able to reach operators around the clock and also find a greater range in the recorded information that precedes an operator.
The change is to occur Dec. 15. The American Social Health Association, a 74-year-old volunteer agency based in Palo Alto, Calif., that will run the service, is now recruiting 100 volunteers as telephone operators.
Its acting executive director, Dr. Alvin J. Glasky, said New York was chosen because it "has an established base of support services and is committed to helping out with causes." The city accounts for almost a third of the AIDS cases reported among adults in this country.
The hot line, which offers up-to-date information on AIDS, acquired immune deficiency syndrome, has been operated since early 1985 by the Centers for Disease Control in Atlanta. Operators are available 10 hours a day, five days a week.
In an appropriations bill last year, Congress required that operators be available 24 hours a day, seven days a week. "The C.D.C. was incapable, from the standpoint of space and personnel, of handling that kind of operation," said a public health adviser at the Federal center, Russ Havlak.
The projected cost over five years is $10.6 million, most of it for telephone bills. The agency plans to mail literature and there will be some paid operators. Volunteers will be trained and supervised by a professional staff and asked to make a commitment of two to four hours a week for six months. Prospective volunteers can call (212) 867-6062, Dr. Glasky said.
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